Online & Return Policy
Return Rules:
- Returns accepted for 14 days
- $5.00 flat rate return shipping (deducted from refund amount)
- 10% restocking fee (deducted from refund amount)
- No final sale items
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at CENTRALSHOPHP@GMAIL.COM. Please note that returns will need to be sent to the following address:
Central Boutique
678 Central Avenue
Highland Park, IL 60035
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. A fee of $5 will deducted from your refund to cover cost of shipping.
You can always contact us for any return question at CENTRALSHOPHP@GMAIL.COM.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Online Order Policy
Once an order is placed, you will receive tracking information so you can follow your package.
All orders are shipped to the address provided at checkout. Please ensure all shipping information is correct, as we are unable to make changes once a package is in transit.
Once a package is scanned as “Delivered” by the carrier, it is considered successfully delivered and the order is complete.
We are not responsible for packages that are lost, stolen, or misdelivered once they are marked Delivered by the carrier.
Risk of loss transfers to the customer once the package is delivered to the address provided at checkout.
For that reason, we strongly recommend selecting shipping protection or signature-required delivery for higher-value orders.
To help protect your order, we offer (or recommend) optional package protection at checkout.
If this service is declined, we are unable to provide refunds or replacements for lost or stolen packages.
Orders without shipping protection are not eligible for replacement or refund once tracking shows “Delivered.”
For security, orders over $250 may require a signature upon delivery.
If you would like signature confirmation added to your order, please contact us before checkout.
By completing your purchase, you agree to our Shipping Policy and acknowledge that we are not responsible for packages marked as “Delivered” by the carrier. If shipping protection is declined, the customer assumes responsibility for loss, theft, and delivery issues after carrier confirmation of delivery.
